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Month: March 2020

5 Strategies To Retain Customers During Coronavirus Outbreak

We understand the CoronaVirus is affecting the way we do business today. Some companies are thriving and benefiting from this havoc while others are under panic. 

Do you want this to affect you? Of course Not. You can’t allow your company to fall short at this time. 

5 Strategies To Retain Customers During Coronavirus Outbreak

Here are the 5 strategies every business owner must do right now to retain their customer and boost growth.

Go on the phone and stay connected:

It’s time to be fully connected and communicate with your customers proactively. It doesn’t matter if you have thousands or just a single customer.  

While on phone, sympathize and encourage them to stay safe and maintain healthy precautions.  

This will make them like and trust you more, and willing to do more business with you in the future. Remember out of sight is out of mind. Keep connected.

Offer them a Free Gift Cards:

Yes, I mean just that. 

We understand business might be on hold for a little while, but I want you to understand that the sustenance of your business lies majorly in repeat customers/clients. 

We want to have those customers coming back to us, so, a little sacrifice could go a long way to maintain this relationship.  

You can offer them a variety of Gift cards like mobile cards. It doesn’t matter if it’s a $1 gift. It will be highly appreciated and they will remember you for showing love to them in this pandemic time.

Offer Discount Advantage

Entice your customers with discount offers. You can tell them you are offering a discount promotion to support them in these temporal crises. Though we don’t know how long this situation will last. With this approach, you are still driving the business while at home.

Stream Online or Video Chatting:

It’s is time to go digital with your service to continue providing support for the customer who is sitting at home. 

Use free tools like Facebook Chat, Google Hang out, Skype or zoom to provide service remotely. 

Be proactive and Update your customers.

Be on the first line to reach the customers when there is the latest update.

 It can be News about the coronaVirus situation or your business.

Don’t keep the door shut, though your physical office or stores might be closed temporally simple Email will go along way.  

Conclusion

It’s time to fully engage online and do whatever it takes to keep you in the mind of your customers.  

With this little approach, watch how your business will take a big jump when the situation goes back to normal.


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